Dawsongroup TCS Ireland | How We Work / About Us

Our Mission

Dawsongroup | TCS Ireland works closely with you to ensure that we understand your business so we can provide value and contribute to increasing your operational efficiency.

Our free of charge consultation provides prospective customers the opportunity to get to know us and for us to get to know you. It is paramount that we provide a tailor-made solution and not a ‘one size fits all’ approach as we know each and every business is different. Ultimately, we want our solution to exceed your requirements.

Our Consultation Process

Here at Dawsongroup | TCS Ireland, we provide a free of charge consultation service using our expertise and skills to learn about your business in the first instance. Our team will assess your operations through an initial site visit, and we will work with you to identify solutions that improve your productivity and profitability. CAD drawings are supplied at no extra cost whether you decide to proceed or not with our solution. We pride ourselves on providing our customers with a different perspective and one that offers our market leading knowledge. Finally, we will welcome you to our office and site in Naas, Co. Kildare to view some of our units and discuss your options.

Appointment

Initial meeting to discuss what you are trying to achieve and complete a site visit to view current processes.

Subsequent Meetings

Discuss possible solutions to meet your business requirements.

Drawing

Provide CAD drawings to support and illustrate proposed solutions.

Proposal

Provide proposal highlighting how the Dawsongroup proposed solution will work alongside your current operations and improve future operational efficiency.

Quote

Provide a quote, sign the contract, and arrange delivery and installation.

Dawsongroup Service and Support

The Dawsongroup customer service desk is staffed 24/7 by Dawsongroup employees ensuring the highest quality of customer service or support regardless of what time of day it is. Our refrigeration equipment is serviced twice a year, a full bodywork service is carried out at three years on longer-term hires, with ancillary equipment serviced in accordance with manufacturer’s guidelines.

Dawsongroup People

Our hardworking team understand the importance of outstanding customer service and share the same values of the Dawsongroup plc group as a whole. All Dawsongroup employees are encouraged to stay with the group to grow their professional skills. This approach ensures our customers get to build relationships with our loyal and hardworking team members while we get to know your business.

We are ISO Certified!

Dawsongroup | TCS Ireland understand that continuously reviewing and improving the way we function as a business is critical to our current and future success.